In 2013, Epworth HealthCare developed a strategic plan to set the direction of the organisation through to 2017. In our commitment to ongoing improvement, we have now conducted a midway review of our plan.
A strategic plan helps guide an organisation in the direction it wishes to head. At Epworth this means setting clear objectives that enable our staff and doctors to contribute to our common goal of delivering excellence in patient care. A review of the plan ensures we stay on track to reach our goals, and helps us explore ways to strengthen our approach.
Our refreshed plan includes a newly articulated vision:
The Epworth Experience – consistently delivering excellent patient-centred care with compassion and dignity.
Our commitment to this vision will lead us to being the leading patient-centred and academic healthcare organisation in the Victorian private sector by 2017.
We’ve redeveloped our visual to tell the story of our strategy, clearly placing patients at the centre of all we do.
Our focus on areas of patient experience, safe systems of care, quality outcomes for patients, research achievements, education activity and outcomes and clinical change through the translation of research and education into clinical practice, will see us achieve this goal.
Our purpose has also been more clearly defined:
Epworth aims to improve the health, wellbeing and experience of every patient by integrating clinical practice with education and research.
The updated plan is supported by management, executive and our Board of Management and has been well received by staff. A Board of Management Committee has been established to facilitate optimal collaboration between the Board of Management, the Group Chief Executive and the Executive on strategic areas of focus. Activities of the Committee include periodically reviewing the implementation of the Strategic Plan on behalf of the Board.
Additionally, we are embarking on continuous improvement programs, detailed patient and doctor feedback and employee engagement analysis to measure our performance against our goal.
To achieve our strategic intent, we have implemented a range of initiatives, including Epworth Excellence. The Epworth Excellence program is a group-wide initiative to provide exceptional care and service, achieve excellent outcomes for patients, and ensure Epworth is a great place to work for staff, volunteers and doctors. Additionally, we are embarking on continuous improvement programs, detailed patient and doctor feedback and employee engagement analysis to measure our performance against our goal.