To help us prepare for your admission we require your admission details (download form below) prior to the day of your admission. This form should be sent as soon as possible to our Patient Administration Office at 1 Arnold Street, Box Hill, 3128 or faxed to 03 8807 7199.
On the day of admission please report to the Epworth Eastern Main Reception, Level 1. Please bring your your health insurance card or details and Medicare card.
Hospital accounts must be settled on the day of admission. It is advisable that you contact your health fund or call our Patient Administration Office on 03 8807 7122 to check your level of cover and any likely out of pocket expenses. Your payment can be made in cash, cheque or credit card.
Patient rights and responsibilities
It is important that you are aware of your rights and responsibilities as a patient. A copy of your Rights and Responsibilities will be sent to you prior to admission, or given to you on admission.
You can view or download our patient rights and responsibilities brochure here:
Paying your account
Epworth Eastern has agreements with the major health funds. All fees relating to medical practitioner care, pathology and radiology are charged separately. Patients are advised to check with their relevant health fund before admission to confirm their level of cover or, alternatively they may telephone the Patient Administration Office at the hospital on 03 8807 7100 or 03 8807 7122. If you do not have private health cover your Doctor will provide you with as estimate of the anticipated costs. This is then payable on admission. If your treatment costs exceed the estimate provided then these costs will be collected on discharge.
Epworth Eastern accepts all credit cards and has EFTPOS facilities.
10 tips for safer health care
A guide to becoming more actively involved in your health care has been produced by the Safety and Quality Council to assist people to become more actively involved in their health care. It explains how and why things can go wrong, and how you can work in partnership with your health care professionals to get the best possible care.
This booklet is available in 15 community languages. Please send an email to info@epworth.org.au requesting a copy if required.