Epworth HealthCare is dedicated to the provision of safe, high quality care and services to its’ patients and their families or carers. The organisation continually strives to improve performance by monitoring, reviewing and evaluating all aspects of care and service delivery.
Epworth HealthCare received commendations from the Australian Council of Healthcare Standards (ACHS) for many aspects of patient care and service during the last accreditation survey (2006).
Examples include:
- The patient information systems and Epworth HealthCare’s ability to inform the community of available services
- The community nursing service, including management of patients from other countries
- The Maternity Unit and excellent midwifery services available
- The friendly atmosphere and commitment of staff
- The cleanliness of hospital buildings and the commitment of environmental staff to maintain a high standard
- The demonstrated commitment, leadership and support of the Board of Management to the executive team and staff in the delivery of high quality, safe patient care
ACHS accreditation recognises Epworth HealthCare’s ability to demonstrate
"significant achievements and improvements in relation to contemporary health care standards".
A further testiment to the quality and safety of care provided within Epworth HealthCare is Epworth Richmond's Emergency Department; which is the only hospital in the private health sector accredited by the Department of Human Services to accept time critical medical patients.
The Private Hospital Patient Charter outlines what it means to be a private patient in hospital facility. It aims to support a partnership between patients, the hospital and health care professionals by providing a clear statement of expectations that is understood by both patients and care providers. It also provides information about what to do if you have a problem with your medical treatment or health insurance.
A Patients Rights and Responsibilities flyer is available for all Epworth HealthCare patients.