Our services

 
 

Epworth’s new emergency department opened on 1 February 2016. It is equipped with the latest medical technology and designed with patients in mind. As a result, we have reduced waiting times and have increased patient comfort and privacy.


At our emergency department, you will be looked after by an outstanding team of professionals. We offer out patients the best in emergency treatment and care, 24 hours a day, sevent days a week..


Our new emergency department features:

  • 35 treatment spaces, including:
    • 4 fast-track chairs for acute and easily treated injuries
    • 2 resuscitation bays
  • On-site x-ray and CT scan
  • 24/7 access to cardiac and stroke service
  • 24/7 access to on call specialists
  • 24/7 access to diagnostics
  • Direct under cover access for up to 4 Ambulance and 2 MICA (mobile intensive care ambulance) vehicles


Importantly for patients, treatment bays have solid walls to ensure privacy and noise reduction. They also feature TVs to provide improved amenity.

 


Artists impression of the new Emergency Department at Epworth Richmond.

 

Patient satisfaction is our priority


Epworth’s emergency department is committed to providing the best care for our patients. Since August 2013 the department has consistently achieved patient satisfaction scores above 90 points (out of 100).

 

To calculate these scores, each month between 200 and 300 emergency department patients are asked to rate their experiences related to staff introductions, how well they were kept up to date on their treatment, pain management and how well they were prepared for discharge home. The information is collected through an electronic tracker and the patient remains anonymous when providing feedback.

 

Epworth continuously monitors patient satisfaction scores to ensure the highest quality care and identify opportunities for improvement.


Teaching and research


Epworth’s emergency department is involved with teaching and research programs, ensuring our staff remain at the forefront of the latest medical treatments and advancements and that their experience and expertise is shared with others. We are accredited for emergency training from the College of Emergency Medicine.