Your healthcare rights and responsibilities


Epworth endorses the Australian Government’s Private Patient’s Hospital Charter which describes the rights of privately insured patients admitted to a public or private hospital. The charter outlines what it means if you are seeking or receiving care from a public or private health care service, including what you can expect from services and what to do if you have a question or concern.

Patient responsibilities

As a patient of Epworth, you have the responsibility to:

  • provide information about your present and past illnesses, hospitalisations, medications and other matters relating to your health history
  • ask questions if you do not understand explanations given about risks and benefits of your health care, directions or procedures
  • help your doctor, nurse and health care support staff in their efforts to care for you by following their instructions and medical orders
  • report safety concerns immediately to your doctor, nurse or any health care support staff
  • ask questions of your treating doctor, specialist, health insurer or hospital about likely costs before you go to hospital.

You must also be responsible for the payment of all services, either through your third party payers (insurance company, Transport Accident Commission etc) or by personally making payment for any service that is not covered by your insurance policy(s) including second opinions and consultations.

Patient rights

As a private patient you have the right to choose your own doctor, and decide whether you will go as a private patient to a public or a private hospital that your doctor attends. You may also have more choices as to when you are admitted to hospital. Even if you have private health insurance, you can choose to be treated as a public patient in a public hospital, at no charge, by a doctor appointed by the hospital. You also have the right to:

  • information about your diagnosis, treatment, associated risks and treatment options
  • information from your doctor or health service on the costs of your proposed treatment, including any likely out of pocket expenses
  • seek other medical opinions about your condition
  • information on visiting arrangements for your family and friends while you are in hospital
  • confidentiality of, and access to, your medical records
  • treatment with respect and dignity
  • care and support from nurses and allied health professionals
  • participate in decisions about your care
  • make a comment or complaint about any aspect of your hospital treatment.

More detailed information is provided in the Private Patient’s Hospital Charter.

Provide feedback or make a complaint

You have a right to give positive or negative feedback, ask questions and make complaints about your care. At Epworth we are constantly striving to provide patients with the highest possible level of care. Feedback that we receive from our patients, both positive and negative, helps us to improve the services we offer. If you wish to provide a compliment or a complaint, in the first instance, speak to your nurse or nurse unit manager. If they are unable to assist, you can request to speak to the hospital patient liaison coordinator.

You may also contact us using our patient feedback form.

Patient concerns and complaints are investigated in accordance with procedural fairness and respect and will in no way adversely affect the care and treatment provided to you. If you are not satisfied with how we are responding to your concerns, you have a right to complain to the Victorian Health Complaints Commissioner​.



Further admission information