To help us prepare for your admission we require your admission details form prior to the day of your admission. This form should be sent to our Booking Office at 89 Bridge Road Richmond 3121 or faxed through on 03 9428 7692, as soon as possible. On the day of admission please bring in your health insurance card or details or Medicare card.
Day of surgery admission patients (excluding IVF and Endoscopy) are to call the day surgery unit on 03 9426 6661 between 4pm and 6pm, on the day prior to their procedure for admission time and pre-operative information.
It is important that you are aware of your rights and responsibilities as a patient. A copy of your Rights and Responsibilities will be sent to you prior to admission, or given to you on admission.
You can view or download our patient rights and responsibilities brochure here:
Referral System & Patient Admissions
Referrals to Visiting Medical Practitioners can be arranged by contacting their rooms directly. Telephone numbers have been included in the Services Directory.
Urgent Admissions
Patients can be sent by ambulance to the Emergency Department in case of emergencies or admission after hours can be arranged by contacting the on duty Nursing Co-ordinator on 03 9426 6666. Either a physician preferred by the referring doctor or an on-call specialist will be contacted for the on-going management of the patient.
The Emergency Department phone number is 03 9426 6300
Elective Admissions
The hospital's Booking Office will arrange elective admissions and can be contacted on 03 9426 6155 from 8.00am to 5.30pm Monday to Friday.
Paying your account
Epworth HealthCare operates under the auspices of the Uniting Church and is a not for profit organisation with any surplus funds being reinvested in the further development of hospital facilities and patient care.
The hospital has agreements with the major health insurance funds. All fees relating to medical practitioner care (excluding hospital fellows), pathology and radiology are charged separately. Patients are advised to check with their relevant health fund before admission to confirm their level of cover or, alternatively they may telephone the Patient Administration Office at the hospital on +613 9426 6106 or +613 9426 6224.
Non-hospital fees will be billed separately and may include: surgeon, anaesthetist, medical services, cardio-pulmonary bypass (perfusion), pathology, pharmacy, radiology/X-Ray, physiotherapy and allied health practitioners (where no arrangement exists between Epworth and your health fund), and ambulance charges to or from Epworth Richmond.
Medicare refunds some non-hospital charges, your health fund may also cover a further portion but you will be required to pay the balance. If you have any questions on these charges please check with Medicare and your health fund.
Epworth Richmond accepts cash, cheques, EFTPOS and all major credit cards, except Diners and AMEX.
10 tips for safer health care
A guide to becoming more actively involved in your health care has been produced by the Safety and Quality Council to assist people to become more actively involved in their health care. It explains how and why things can go wrong, and how you can work in partnership with your health care professionals to get the best possible care.
This booklet is available in 15 community languages. Please send an email to info@epworth.org.au requesting a copy if required.