Standard 6


Standard 6: Clinical handover


Ensure there is timely, relevant and structured clinical handover that supports safe patient care.

Hospital Standards

Epworth is accredited under the National Safety and Quality Health Service Standards. These national standards apply to all health services organisations and state the minimum level of care – the national benchmark – that consumers can expect. Hospitals must report their performance against the standards on a regular basis and are also subject to periodic reviews and assessments.

For further information, refer to the National Safety and Quality Health Service Standards Guide (PDF).


Epworth Standards

At Epworth we want to provide excellent patient care. For this reason, we set our own, stricter benchmarks against each of the standards, and we measure our performance against these. The table below provides details of the national benchmark, the Epworth internal benchmark and our average result against each of the items.

​Standard 6: Clinical handover
​National Benchmark
​Epworth HealthCare Internal Benchmark
​Epworth HealthCare Average 2014
Epworth HealthCare Average 2015 Average FY
2015-16 † ​
​Communication as contributing factor rate
4.00 ​7.60 8.70 #​ 9.30 #​

Rate=per 1,000 bed days.​

* n/a denotes that no national benchmark has been defined, so Epworth has set its own.
# A lower number is better.
† Figures for year ending 30/6/2016.​


Epworth has put in place standardised systems and processes to ensure that clinical handover is done in an optimal way:

  • Designated and scheduled handover time

  • Bedside handovers with each individual patient


What we are working on

Reporting of clinical handover incidents is a self-reporting system. At Epworth, we encourage our staff to report incidents and near misses so that we can improve our safety. Increased reporting reflects our positive culture of self-reporting and continuous improvement.

Back to Hospital Standards