For patients




Epworth Richmond provides both private and shared accommodation.  We will always aim to meet your preference, however there may be occasions where we are unable to meet your request.  We suggest you speak with your nurse if your preference is for private accommodation.

All rooms have a television, radio and telephone for your access.

Epworth Richmond offers a movie channel for patients and this can be accessed on channel 8, 11 and 12.  A variety of different films are shown every 3 hours from midnight and a program is available on channel 1.  You can also speak with your nurse to ask for a copy of the movie guide.



Internet access


Epworth Richmond is able to offer free Wi-Fi throughout the hospital to our patients.  You will be able to bring your own device and access the service.


Our menu monitors will visit you each day to take your meal orders via an electronic ordering system.  They will be able to assist you with menu choice and any special diet requests that you have.  You are able to order your meals between the hours of 0630-1900hrs each day which also includes morning, afternoon tea and supper.

Epworth Richmond aims to provide our patients with a wide selection of food on our menus from meat to fish and vegetarian choices. The food choices have been developed with input from patients, dieticians, chefs and our staff.  We provide a balance of comfort and modern choices with the aim of meeting the food preferences and cultural needs of our patients.



For patients wanting to receive mail whilst staying, the Epworth Richmond postal address is:

89 Bridge Road, Richmond, 3121

Your mail will be delivered to your room on a weekday.  Where possible, please have your full name and ward marked clearly on the envelope to assist delivery.

Newspapers and magazines

Newspapers are delivered to the ward each morning and provided to patients on a request basis.  Magazines can be purchased from the Epi Café, located on level 2 in the Gray Wing.


Patients’ library

At Epworth Richmond we are fortunate to have volunteers who visit our inpatients wards with a mobile library.  The volunteers have a variety of books and magazines on their trolley for patients to read.  This is a complimentary service for our patients. 


Each bed has its own telephone, enabling your family and friends to call you directly.  Please ask your nurse or ward receptionist to assist you in locating your direct telephone number. 

Local, STD and ISD can be made from your bedside telephone.  Local calls are complimentary; however there are charges for calls made to mobile phones and for STD and ISD calls.  


When you leave (Discharge)

The discharge time at Epworth Richmond is 0930hrs.  If you are unable to be picked up at this time you will be directed to the discharge lounge located on level 2 Gray Wing building.  

Medication ordered for use after discharge may be collected in person from Slades Pharmacy, ground floor Danks Wing (on the Bridge Road entrance).  Pharmacy charges accrued during your hospital stay are to be paid to Slades Pharmacy on discharge.


More information