Every patient matters
We aim to provide a great care experience that is individualised to the needs of each patient.
We understand every patient deserves respect, compassion and access to high-quality services, which is why our patients remain at the centre of everything we do.
Partnering with consumers
At Epworth, we are committed to partnering with you to provide a service that meets your needs and goals. We value the contribution you, our consumers, make to improving how we plan and deliver care.
Get involved by becoming a consumer advisor.
Patient experience
At Epworth, every patient matters. We are committed to providing the best possible patient experience by treating you with dignity and respect, explaining things to you clearly, listening to you and understanding your needs and preferences and working with you to make decisions together.
Accreditation and clinical standards
Epworth is accredited under the National Safety and Quality Health Services (NSQHS) Standards. These standards aim to protect patients from harm and improve the quality of care delivered throughout all Australian hospitals.
Our standards of care
At Epworth HealthCare we strive to deliver patient centred care that is of a high quality and safe. We evaluate how well we do this through monitoring and responding to a variety of informative sources, including patient feedback, patient outcomes through clinical incidents and clinical registries and internal and external audits.