Our values
Epworth values define our approach and our delivery. We pride ourselves on delivering on them in a real and meaningful way. We actively promote these values across Epworth to signify their importance.
At Epworth, we care
We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities.
Compassion
We put people first.
We are compassionate and care deeply for those around us, treating everyone with kindness and empathy.
What this looks like:
• We put the patient at the centre of everything we do
• We ask people how they are going and we listen actively to their response
• We consider how our actions might impact others
What we avoid:
• Being inattentive to others
• Making assumptions about others or being dismissive of their concerns
• Judging others without understanding their personal story
Accountability
Each of us is responsible for our commitments, our behaviour and the quality of our work.
We trust everyone to use their best judgement and behave ethically at all times acting in the best interests of our patients, our people and Epworth.
What this looks like:
• Being open and honest about making a mistake, and seeing it as an opportunity to learn
• Following through on the commitments we make and taking ownership for the quality of our work
• Being committed to providing the highest quality care and representing Epworth as a staff member
What we avoid:
• Concealing or not admitting a mistake and being unwilling to learn and improve
• Failing to speak up for the things that impact negatively on staff or patient safety
• Disrespecting patients or fellow staff members, or acting in a way that could damage the reputation of Epworth
Respect
We are proudly inclusive and treat everyone with dignity.
We encourage and celebrate difference and treat everyone as a valued equal.
What this looks like:
• We listen to everyone’s perspective and take on board new ideas
• We are inclusive, accepting and considerate of other people’s experiences
• We look to solve any workplace issues constructively
What we avoid:
• Being disrespectful or inconsiderate of others
• Speaking badly about someone else behind their back
• Failing to treat patients as individuals and valuing their voice
Excellence
We are committed to providing the highest quality healthcare for our patients.
We constantly push ourselves to be our best, to improve and learn and we arrive every day inspired to make a difference.
What this looks like:
• We do the little things well that make a big difference in people’s lives
• We have a continuous improvement mindset and we share our knowledge with each other whenever relevant
• We communicate clearly with others to avoid misunderstandings
What we avoid:
• Being dismissive to a suggestion about a different way of doing something
• Being content with average results or becoming complacent on the job
• Being resistant to continually developing our knowledge and skills