Epworth Richmond

 

89 Bridge Road

Richmond VIC 3121

 

 

Phone

03 9426 6666

Fax

03 9427 0353

 

 

24 Hour Emergency Department

Enter via 34 Erin Street, Richmond

 

Phone: 03 9426 6303

Please note: Fees apply​

 
 

Epworth Richmond is Victoria’s largest private hospital and specialises in cardiovascular services, orthopaedics, neurosciences, oncology and general medicine. We operate a 24/7 emergency department which treats over 28,000 patients a year.

 

Epworth Richmond is equipped with quality facilities and the latest technology, including a 15-bed Intensive Care Unit, 18 operating theatres, Australia’s first da Vinci robotic system, day surgery facilities, four cardiovascular laboratories, community care, 61 beds for rehabilitation patients and a Hospital in the Home service.

 

With close to 47,000 admissions, more than 1,800 staff members and 1,200 accredited visiting specialists, Epworth Richmond is a leading health care provider in Australia.

 

A major redevelopment project is underway at Epworth Richmond, which will deliver state-of-the-art critical care facilities, improved patient accommodation and purpose-built research and education facilities.

 

Operating Theatre Suite

 

The Main Operating Theatre Suite at Epworth Richmond is located on Level 3 of the Erin Street Building and consists of eight theatres. There are two digital theatres that have state-of-the-art facilities with the latest technologies that allow best quality images, as well as a dual-console da Vinci surgical robot that can be used for minimally invasive procedures and specialist training.

 

Day Surgery Unit

 

The Day of Surgery Admissions unit is located on Level 3 of the Leigh Place Building at Epworth Richmond and features four operating theatres and two Endoscopy Rooms.

 

Syme Theatres

 

The Syme Theatres comprise of four operating theatres supported by a Day of Surgery Admission unit.

 

Rehabilitation Unit

 

Epworth Richmond has 61 beds for rehabilitation patients and offers best practice rehabilitation for:

  • acquired brain injury (ABI)

  • orthopaedic surgery e.g. total hip/knee replacement/spinal surgery

  • pain syndromes and associated functional restoration

  • stroke and other neurological conditions e.g. Parkinson's Disease and Multiple Sclerosis

  • deconditioning.

 

The Rehabilitation Unit provides multidisciplinary individualised programs for patients requiring inpatient, outpatient and community rehabilitation programs. The aim is to return individuals to as productive and functional status as possible, enabling people to live in the community with a lifestyle maximising functional ability and quality of life.

 

 

 

 

Melways Ref Map 2G, J5


Public Transport

 

If you are coming to Epworth Richmond from the city by tram, catch the North Balwyn 48 tram from Collins Street or the East Burwood 75 tram from Flinders Street and get off at tram stop number 15.

 

By train, the closest station to Epworth Richmond is West Richmond Station, which is on the South Morang and Hurstbridge Lines. Richmond Station is also close to the hospital, which is located on Swan Street and is approximately a 15-minutes walk from Epworth Richmond.

 

 

Parking

 

Epworth Richmond has limited undercover parking. The entrance to the car park is on Bridge Road. Parking is also available in adjacent streets, but please take note of council restrictions.

 

Please be aware that there are times when the car park becomes full, and consequently there will be a limited number of spaces.

 

The car park is open every day from 6.00am to10.45pm.

 

Parking Rates (in hours)

 

0.0–0.5       $9.00

0.5–1.0      $13.00

1.0–1.5      $17.00

1.5–2.0      $22.00

2.0–2.5      $25.00

2.5–3.0      $30.00

3.0–3.5      $40.00

3.5–4.0      $50.00

4.0–24.0      $60.00 

 

Pick Up and Drop Off

 

 

Patients may be dropped off or picked up at the Bridge Road hospital entrance or the rear entrance on Erin Street. Cars can wait at either of these entrances for a maximum of five minutes.

 

Wheelchairs can be obtained from main reception and may be requested by picking up a courtesy phone at the Bridge Road or Erin Street entrances.

 

Finding Your Way

 

  • Epworth Richmond is comprised of a number of separate buildings:

  • Erin Street (Main Theatres, ICU and Wards)

  • Leigh Place (Wards and Day of Surgery Admission)

  • Bridge Road (Radiology, Pharmacy, Main Reception, Consulting Suites)

  • Normanby (Syme Theatres and Rehabilitation wards)

  • The Epworth Centre (Consulting Suites, Tattersalls Cancer Centre)

  • Elim (Outpatient Rehabilitation Program) located opposite the main hospital on Erin Street

  

To find your way you may need directions to locate the right building and lifts, floor and room number.

 

Staff at Main Reception, Level 2 of the Bridge Road Building, will help you find your way. Main Reception is accessed from the Bridge Road entrance by taking the stairs or lift near Hudsons Coffee to Level 2. From the Erin Street entrance Main Reception is at street level and directly ahead.

 

Volunteers are often available to give directions at the Bridge Road entrance.

  

 

Accommodation

 

Epworth Richmond provides both private and shared room accommodation. There may be occasions where we are unable to accommodate your requests however we will endeavor to meet your needs as quickly as possible. Please speak with your nurse if your preference is for a private room.

 

All rooms have a television, radio and telephone.

 

In-house movies are played on channel 8, 11 and 12. A different movie is played on each channel daily, beginning every 3 hours from midnight. The movie program is available on channel 1.

 

Internet Access

 

Patients at Epworth Richmond are able to access the internet by hiring a laptop, iPad or modem at a per day rate. Further information is available on admission.

 

Meals

 

 Each day you will be able to choose from a menu with a range of freshly prepared meals by our team of chefs. All menus are prepared in accordance with Australian dietary guidelines ensuring that your dietary needs are met.


Our eight-day cycle menu changes in Autumn and Spring to reflect availability of fresh seasonal produce. Menu Monitors are available to assist you with menu choices or to assist with any special request you may have.

 
 
Meal Service Times
 
Breakfast:  ​

7.00am - 8.30am  ​

Morning Tea:
9.30am - 10.15am  ​
Lunch:  ​
11.30am - 1.00pm   or   1.30pm - 2.15pm ​
Afternoon Tea:  
5.30pm - 7.00pm​
Dinner​:
5.30pm - 7.00pm​
  

Mail

 

Epworth Richmond’s postal address is:

 

89 Bridge Road

Richmond Vic 3121

 

Your mail will be delivered to you, on your ward, Monday to Friday. Where possible, please have your full name and ward clearly marked on the envelope to assist delivery.

 

Newspapers and Magazines

 

Newspapers and magazines can be purchased from the newspaper vendor who visits the wards each day. They are also available from the gift shop on Level 2.

 

Patients’ Library

 

A small collection of books is available for recreational reading on Level 2, Normanby Place. In addition, a volunteer visits each floor on a regular basis with a trolley of books. This is a complimentary service.

 

Telephone

 

Each bed has its own telephone, enabling your family and friends to dial you directly. Please ask your nurse or ward receptionist to assist you in locating your direct telephone number.

 

Local, STD and ISD calls can be made from your bedside telephone. Local calls are complimentary; however there are charges for calls to mobile phones and for STD and ISD calls. Special telephones are available for patients with impaired vision or hearing, or for patients who are unable to hold a hand piece.

 

When You Leave

 

Discharge is at 9.30am. If you are unable to be picked up at this time you will be directed to the Discharge Lounge on Level 2 Erin Street Building.

 

Medication ordered for use after discharge may be collected in person from Slade Pharmacy, Level 1 Bridge Road Building. Pharmacy charges accrued during your hospital stay are to be paid to Slade Pharmacy on discharge.

If you have any concerns following discharge please contact the hospital or present to the Emergency Department, 34 Erin Street, Richmond.

 

Please note that should you require a light diet, this can be arranged through your nurse, menu monitor, or Dietician. If you request a light diet item for the same day, hot choices are limited between meal times. 

 

 

 

89 Bridge Road

Richmond VIC 3121

 

 

Phone

03 9426 6666

Fax

03 9427 0353

 

 

24 Hour Emergency Department

Enter via 34 Erin Street, Richmond

 

Phone: 03 9426 6303

Please note: Fees apply

 

Visiting Hours - rehabilitation patients

 

For rehabilitation patients visitors are welcome from:
 

4:00pm–8:00pm Monday to Friday

1:00 pm–8:00pm Saturday and Sunday.

 

To visit outside these times please contact the ward/unit manager as patients may be attending therapy treatment between 9:00am and 4:00pm.

 

Visiting Hours  - all other patients

 

For all other patients, visitors are welcome daily from:

 

11:00am–1:00pm

5:00pm–8:00pm

 

Each ward has a patient rest period between 1:00pm and 5:00pm

 

Feeling unwell and long visits

 

In the interest of all patients, if you feel unwell  or you know you have a cold or flu, please refrain from visiting your family member until your health improves. Please encourage others to take similar protective measures.

 

Long visits may tire patients, so please show consideration and stay for short periods only. We also ask that visitors are considerate of other patients and keep noise levels low when visiting, and supervise children at all times. 

 

The EpiCentre Cafe

 

The EpiCentre Cafe is located on Level 2. The Cafe sells an array of hot meals, sandwiches, snacks and drinks and is open Monday to Friday 6.45am–7pm and Saturday and Sunday 8.30am–6.30pm. The EpiCentre Cafe welcomes all patients and visitors. A fully vended service is available 24 hours a day, seven days a week.

 

Fasts Epis, located next to the café entrance, offers express coffee, drinks, food and newspapers during peak times.

 

Hudsons Coffee

 

Hudsons Coffee is situated in the foyer off Bridge Rd. Light refreshments are available including a selection of coffees, hot and cold snacks, cakes and sandwiches.

 
Opening Hours
 
Monday to Friday 7am–8pm, Saturday and Sunday 8am–8pm.
 

Florist

 

Ngenious Floriade Florist services all Epworth campuses, seven days a week. The florist provides the highest quality flower arrangements with delivery to all Epworth hospitals, including FREE delivery to Epworth Richmond.

 

Orders for flowers can be arranged via www.epworthflorist.com.au or by telephoning 03 9426 6124 or 03 9421 5885 between 8.30am–8.30pm Monday to Friday, 9.00am–7.00pm Saturday, and 10.00am–7.00pm Sunday.

VISA, MasterCard, AMEX and Diners Club are accepted.
 

Pharmacy

 

Slade Pharmacy at Epworth Richmond offers comprehensive services to both visitors and patients. It is open seven days a week from 8.00am–10pm.

 

The pharmacy can supply prescriptions, over-the-counter pharmaceuticals and a wide range of nutritional and home healthcare products. Pharmacy staff are available to counsel patients on the correct use of drugs.

 

Accommodation for Visitors

 

There are a range of accommodation options for visitors to Melbourne within walking distance or a short tram/taxi ride of Epworth Richmond. Download a detailed listing​. Please note that rates are subject to change without notice and should be confirmed before making a booking.

 

 

89 Bridge Road

Richmond VIC 3121

 

 

Phone

03 9426 6666

Fax

03 9427 0353

 

 

24 Hour Emergency Department

Enter via 34 Erin Street, Richmond

 

Phone: 03 9426 6303

Please note: Fees apply

 

Volunteers at Epworth Richmond assist with wayfinding, the newspaper trolley, administration and HeartSmart support. For rehabilitation patients volunteers help with ward visiting, hand massages and manicures. Patients on the Acquired Brain Injury ward benefit from trained volunteers helping occupational therapists with the evening group.

 

Every volunteer helps patients and visitors feel more comfortable and relaxed during their hospital visit. Volunteers undergo full training and orientation prior to starting and people in the departments where they work are also given advice on the partnership of working with volunteers.

 

If you would like more information on the work and training to become a volunteer please contact:

 

Frances Yucedag
Manager, Volunteer Services Program
Phone 03 9426 6217