Epworth Richmond

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89 Bridge Road

Richmond

VIC 3121


Phone: 03 9426 6666

Fax: 03 9427 0353


24 Hour Emergency Department

Enter via 34 Erin Street, Richmond


ED Phone: 03 9426 6303





Epworth Richmond is Victoria’s largest private hospital and specialises in cardiovascular services, orthopaedics, neurosciences, oncology and general medicine. We operate a 24/7 emergency department which treats over 28,000 patients a year.


Epworth Richmond is equipped with quality facilities and the latest technology, including a 15 bed intensive care unit, 21 operating theatres, Australia’s first da Vinci robotic system, day surgery facilities, four cardiovascular laboratories, community care, 61 beds for rehabilitation patients and a Hospital in the Home service.


With close to 47 000 admissions, more than 1800 staff members and 1200 accredited visiting specialists, Epworth Richmond is a leading health care provider in Australia.


A major redevelopment project is underway at Epworth Richmond which will deliver state of the art critical care facilities, improved patient accommodation and purpose built research and education facilities.


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Operating theatre suite

 

The main operating theatre suite at Epworth Richmond is located on level 3 of the Erin Street building and consists of eight theatres. There are two digital theatres that have state of the art facilities with the latest technologies that allow best quality images, as well as a dual console da Vinci surgical robot that can be used for minimally invasive procedures and specialist training.


 

Day surgery unit

 

The day of surgery admissions unit is located on level 3 of the Leigh Place building at Epworth Richmond and features four operating theatres and two endoscopy rooms.


 

Syme theatres

 

The Syme theatres comprise of four operating theatres supported by a day of surgery admission unit.

 


Rehabilitation unit

 

Epworth Richmond has 61 beds for rehabilitation patients and offers best practice rehabilitation for:


  • acquired brain injury (ABI)

  • orthopaedic surgery e.g. total hip/knee replacement/spinal surgery

  • pain syndromes and associated functional restoration

  • stroke and other neurological conditions e.g. Parkinson's Disease and Multiple Sclerosis

  • deconditioning.

 

The rehabilitation unit provides individualised programs for patients requiring inpatient, outpatient and community rehabilitation. The aim is to return individuals to as productive and functional status as possible, enabling people to live in the community with a lifestyle maximising functional ability and quality of life.

Getting here


Epworth Richmond is located at:


89 Bridge Road
Richmond
VIC 3121


Melways map reference: Map 2G, J5


map-icon.gif  View on Google Maps



Main reception is located on level 2


If you are attending the emergency department please enter via 34 Erin Street, Richmond.
















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Public transport


If you are coming to Epworth Richmond from the city by tram catch tram 48 towards North Balwyn from Collins Street or tram 75 towards East Burwood from Flinders Street and get off at tram stop number 15.
 
By train the closest station to Epworth Richmond is West Richmond station which is on the South Morang and Hurstbridge Lines. Richmond station on Swan Street is a 15 minute walk away.



Parking


Epworth Richmond has limited undercover parking. The car park is open every day from 6.00am to 10.45pm.


The entrance to the car park is on Bridge Road. As there are limited spaces at times the car park becomes full.


Parking is also available in adjacent streets but please take note of council restrictions.


Parking rates:

In hours


​0.0 - 0.5 ​$9
0.5 - 1.0 ​$13
1.0 - 1.5 ​$17
1.5 - 2.0 ​$22
2.0 - 2.5
​$25
2.5 - 3.0 ​$30
3.0 - 3.5 ​$40
3.5 - 4.0
​$50
4.0 - 24
​$60
 



Pick up and drop off


Patients may be dropped off or picked up at the Bridge Road hospital entrance or the rear entrance on Erin Street. Cars can wait at either of these entrances for a maximum of five minutes.
 
Wheelchairs can be obtained from main reception and may be requested by picking up a courtesy phone at the Bridge Road or Erin Street entrances.


 

Finding your way


Epworth Richmond is comprised of a number of separate buildings:


  • Erin Street  (main theatres, ICU and wards)

  • Leigh Place  (wards and day of surgery admission)

  • Bridge Road  (radiology, pharmacy, main reception, consulting suites)

  • Normanby  (Syme theatres and rehabilitation wards)

  • The Epworth Centre  (consulting suites, Tattersalls Cancer Centre)

  • Elim  (outpatient rehabilitation program) located opposite the main hospital on Erin Street

 

To find your way you may need directions to locate the right building and lifts, floor and room number.


Staff at main reception will help you find your way. Main reception is accessed from the Bridge Road entrance by taking the stairs or lift near Hudsons Coffee to level 2. From the Erin Street entrance main reception is at street level and directly ahead.


Volunteers are often available to give directions at the Bridge Road entrance.



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Accommodation

 

Epworth Richmond provides both private and shared room accommodation. There may be occasions where we are unable to accommodate your requests however we will endeavor to meet your needs as quickly as possible. Please speak with your nurse if your preference is for a private room.

 

All rooms have a television, radio and telephone.

 

In-house movies are played on channel 8, 11 and 12. A different movie is played on each channel daily, beginning every 3 hours from midnight. The movie program is available on channel 1.



Internet access


Patients at Epworth Richmond are able to access the internet by hiring a laptop, iPad or modem at a per day rate. Further information is available on admission.



Meals


Each day you will be able to choose from a menu with a range of freshly prepared meals by our team of chefs. All menus are prepared in accordance with Australian dietary guidelines ensuring that your dietary needs are met.


Our eight day cycle menu changes in Autumn and Spring to reflect availability of fresh seasonal produce. Menu monitors are available to assist you with menu choices or to assist with any special request you may have.


Meal Service Times


Breakfast:  ​

7am - 8.30am  ​

Morning tea:
9.30am - 10.15am  ​
Lunch:  ​
11.30am - 1pm   or   1.30pm - 2.15pm ​
Afternoon tea:  
5.30pm - 7pm​
Dinner​:
5.30pm - 7pm​



Mail


Epworth Richmond’s postal address is:

 

89 Bridge Road

Richmond VIC 3121

 

Your mail will be delivered to you, on your ward, Monday to Friday. Where possible, please have your full name and ward clearly marked on the envelope to assist delivery.



Newspapers and magazines


Newspapers and magazines can be purchased from the newspaper vendor who visits the wards each day. They are also available from the gift shop on level 2.


 

Patients’ library


A small collection of books is available for recreational reading on level 2, Normanby Place. In addition, a volunteer visits each floor on a regular basis with a trolley of books. This is a complimentary service.



Telephone


Each bed has its own telephone, enabling your family and friends to dial you directly. Please ask your nurse or ward receptionist to assist you in locating your direct telephone number.

 

Local, STD and ISD calls can be made from your bedside telephone. Local calls are complimentary; however there are charges for calls to mobile phones and for STD and ISD calls. Special telephones are available for patients with impaired vision or hearing, or for patients who are unable to hold a hand piece.



When you leave


Discharge is at 9.30am. If you are unable to be picked up at this time you will be directed to the discharge lounge on level 2 Erin Street building.

 

Medication ordered for use after discharge may be collected in person from Slade Pharmacy, level 1 Bridge Road building. Pharmacy charges accrued during your hospital stay are to be paid to Slade Pharmacy on discharge. 


For further information see leaving hospital.


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Visiting hours - rehabilitation patients


Visitors for rehabilitation patients are welcome from:


4pm – 8pm    Monday to Friday

1 pm – 8pm   Saturday and Sunday


To visit outside these times please contact the ward/unit manager as patients may be attending therapy treatment between 9:00am and 4:00pm.



Visiting hours - all other patients


For all other patients, visitors are welcome daily from:


11am – 1pm and 5pm – 8pm


Each ward has a patient rest period between 1:00pm and 5:00pm.


Long visits may tire patients, so please show consideration and stay for short periods only. We also ask that visitors are considerate of other patients and keep noise levels low when visiting, and supervise children at all times.

In the interest of all patients, if you feel unwell or know you have a cold or flu please refrain from visiting until your health improves. Please encourage others to take similar protective measures.


Lilies are known to cause allergies and related symptoms in some people. In order to protect our patients, staff and visitors from this known allergen, Epworth does not allow lilies to be brought into any of our hospitals. All other flowers are welcome.



The EpiCentre Cafe


The EpiCentre Cafe is located on Level 2. The cafe sells an array of hot meals, sandwiches, snacks and drinks and is open Monday to Friday 6.45am–7pm and Saturday and Sunday 8.30am–6.30pm. The EpiCentre Cafe welcomes all patients and visitors. A fully vended service is available 24 hours a day, seven days a week.


Fasts Epis, located next to the café entrance, offers express coffee, drinks, food and newspapers during peak times.



Hudsons Coffee


Hudsons Coffee is situated in the foyer off Bridge Road. Light refreshments are available including a selection of coffees, hot and cold snacks, cakes and sandwiches.


Open Monday to Friday 7am – 8pm, Saturday and Sunday 8am – 8pm.



Florist


Ngenious Floriade Florist services all Epworth campuses, seven days a week. The florist provides the highest quality flower arrangements with delivery to all Epworth hospitals, including free delivery to Epworth Richmond.


Orders for flowers can be arranged online or by telephoning 03 9426 6124 or 03 9421 5885 between 8.30am – 8.30pm Monday to Friday, 9am – 7pm Saturday, and 10am – 7pm Sunday.


VISA, MasterCard, AMEX and Diners Club are accepted.



Pharmacy


Slade Pharmacy at Epworth Richmond offers comprehensive services to both visitors and patients. It is open seven days a week from 8am – 10pm.


The pharmacy can supply prescriptions, over-the-counter pharmaceuticals and a wide range of nutritional and home healthcare products. Pharmacy staff are available to counsel patients on the correct use of drugs.



Accommodation for visitors


There are a range of accommodation options for visitors to Melbourne within walking distance or a short tram/taxi ride of Epworth Richmond. Download a detailed listing​.


Please note that rates are subject to change without notice and should be confirmed before making a booking.



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Volunteering


Epworth HealthCare runs a volunteer program which provides support to all of our hospitals. Volunteers actively assist in the delivery of patient care through tasks ranging from directing visitors and delivering mail to admin support and keeping patients company.


Our volunteer services program aligns with Epworth HealthCare’s strategies, with a focus on:


  • patient care

  • meeting our commitment to enhance service delivery for patients and clients across all areas of the organisation

  • enabling our volunteers to be their best and give their best

  • volunteer satisfaction.


Learn more about Epworth's volunteer program.
 
All volunteers undergo full training and orientation prior to commencement. If you would like to enquire about volunteering opportunities across all our hospitals, please contact Frances Yucedag, Volunteer Services Coordinator on 9426 6217 or frances.yucedag@epworth.org.au.