Patient portal help

After entering your verification code make sure to press the Verify code button.

If you have received multiple emailed codes, check the code you are entering is from the most recently received email.

Each time you generate a new code, it will invalidate the previous one.

The code is only valid for 3 minutes. After this time, you will need to click Send new code button.

If you have forgotten your password, you can reset it from the log in screen using the Forgot your password option and follow the prompts.

Yes, once you have registered for the Epworth Patient Portal, you will become the Account owner.

If you have additional people that you would like to add, use the relevant button displayed under the Add another patient record to your account section of your Dashboard. This could be for your partner, child, or someone else you care for. See images below.

If you are the patient’s care giver (such as a parent or guardian), you will need to register as the Account owner (even if you are not being admitted into hospital) and then add the patient as an Additional Profile.

* Admission related communications for all listed patients will be sent via email to the Account Owner only.

When you create a new admission, you will be able to select the appropriate person for the admission.

Remember when adding a person to your account, please ensure you are the patient's parent or guardian, or have the consent of the individual to provide their personal information on their behalf.

• When your specialist has advised a date for your admission to Epworth
• The information can be entered within 90 days of the admission date
• Maternity admissions can be entered anytime within 8 months of the admission date

You will be asked about your health, allergies, mobility, diet, and surgical history.

Make sure you have the following information available as you complete your admission:

• Personal details
• Emergency contact details (Medical power of attorney and Next of Kin)
• Medicare card
• Funding details
• Specialist name
• Admission date and name of procedure
• List of medications and dosages

Your admitting specialist are listed with their full legal name or their preferred name.

To search you will need to click the search function (magnifying glass) when you begin on the About your stay form page.

Suggested search tips:

• Try using the specialist surname using the wildcard search (*) function (if entering part of their name eg. Davis*)
• Try using their Preferred name using the wildcard search (*) function (e.g. Tony*)
• Try using their Practice Name, this will reduce the list of Specialists in your search result.

If your Specialist record still can’t be found, search using the phrase ‘not in the list*’ and click the (magnifying glass) icon. Select the Dr Not in list record and click the Select button.

When you have successfully submitted your admission information, you will receive a confirmation email to let you know that we have received it.

Once your admission has a 'has been completed' status, you will not be able to edit it, so it’s a good idea to review the information is correct before you submit. As your name and date of birth are used to identify you, they are also not able to be edited once entered.

If you require further changes or have made an error, contact the Epworth Patient Services team as they will be able to assist you. Please contact (03) 8807 7944 (Mon – Fri, 9am – 4pm) or email [email protected].

Your profile information can be updated at any time.

If your admission has a status of In progress (i.e. has not been submitted yet), you will be able to edit the admission date in the Admission Details section.

Please contact our Patient Services team on (03) 8807 7944 (Mon – Fri, 9am – 4pm) or email [email protected] so they can update your admissions information for the following scenarios;

• You have submitted your admission and the admission date has now changed
• Your admission has been cancelled