Partnering in the planning and delivery of our services

We encourage our consumers to have a voice in how our services are provided and how they can be improved. Get involved by becoming a consumer advisor.

Consumer advisor

Consumer advisors are an important way for Epworth HealthCare to improve how we deliver our services. We are seeking consumers to volunteer and partner with us on the planning, design and evaluation of our services. Your unique experience, knowledge and ideas will be used to improve the delivery of care at Epworth.

Who are we looking for? 

Consumers who:

  • are able to provide patient, carer and/or community perspectives, not just their own personal experience 
  • have a lived experience of our service, either as a patient, family member or carer
  • are passionate and committed to improving quality and safe care
  • have well developed communication skills
  • are able to confidently interact positively with health professionals
  • 18 years of age or over

What is involved?

  • as a consumer advisor, you will participate in discussions to improve the services we provide at Epworth. This could include being a member on a committee, or reviewing how we do things
  • once we know your passions, interests and expertise; we will match you with the opportunities that are available

How to apply

Apply for a position as a consumer advisor.

More information

Please contact our clinical services team on 03 9426 8871 or via [email protected]

Consumer Advisory Committee

One important way that Consumer Advisors are involved at Epworth HealthCare is through our Consumer Advisory Committee (CAC).

Partnering with Consumers Framework

Epworth’s Partnering with Consumers Strategy was launched in 2020 and in 2024 Epworth transitioned to a Partnering with Consumers Framework. It sets a plan of action to encourage patients, families, carers and community members to be actively involved in planning and making decisions about their care and treatment.

In line with best practice, it ensures consumers have a voice in shaping and influencing our services, not only at point of care but also in planning, design, delivery and evaluation.


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