Epworth patient portal - How to register

Epworth patient portal - Completing your online admission

  • What information do I need to sign up for an account? 

    You will need an email address to sign up. A verification code will be sent to this email so you will also need to make sure you can receive it. You can see how to sign up in the How to register and create an account video.

    Please note, it is not currently possible to have multiple people register with the same email account.

  • I am trying to register but I am not receiving the verification code. What should I do?  

    Please try using another email address to register, should you have another. If this does not work, or you do not have another email to try, please contact us for further assistance.

  • I am not able to find my admitting doctor or my GP in the list. 

    If you are unable to find your GP, try searching for the clinic name first, this will reduce the list of doctors to make it easier for you to find your GP. Remember, the doctor will be listed under their full legal name. If you are still not able to find your GP you can tick the I can’t find my GP option and you will be able to enter your GP’s information.

    If you are unable to find your admitting doctor, you can try searching for them by surname or part of the doctor’s surname. As our doctors are listed by their full legal name, it may be easier to find them using their surname. If you are still not able to find the correct doctor, please select Not in List. This will allow you to complete your information.

  • I need assistance with signing up or completing my admission?

    You can phone the Patient Services Help Line on 8807 7944 (Mon - Fri, 9am - 5pm). The staff will be able to assist you. Alternatively, you can email: [email protected]

  • I can’t remember my password

    You can reset your password from the log in screen using the Forgot your Password? option.

  • Are the admission forms available in other languages?

    At this stage the Epworth Patient Portal is not available in languages other than English. If you need assistance, please contact the Patient Services Help Line on 8807 7944 (Mon - Fri, 9am - 5pm) or email: [email protected]

  • I have submitted my admission information however I need to change my admission date, I made an error or my COVID screening information has changed. Can I update it?  

    Once you have submitted the forms, they will be available for you to review at any time from the Patient Portal Dashboard. This will be a read only view to allow the Epworth Team to begin preparing for your admission day.

    If there are changes to the information after you have submitted it, please contact the Help Line 8807 7944 (Mon-Fri, (9am – 5pm) or email [email protected].

    If your situation changes after you have submitted the Covid Screening and prior to your admission, you can return to the portal and complete a new COVID Screening form. Alternatively, contact the Patient Portal Help Line 8807 7944 (Mon-Fri, (9am – 5pm).

  • I received an email to complete my COVID Screening. How do I do this?

    Sign into the Epworth Patient Portal. You can find the COVID screening form in the Hospital Admission tab.

  • I have received my COVID test results. What do I need to do with them?  

    Keep the results with you, your admitting hospital will contact you and let you know what you need to do with them. There is no need send them in unless an Epworth staff member asks you to.

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Patient admission booklet

Pre-admission booklet includes important information to help you prepare for your admission and outlines what you can expect from an admission at Epworth. 
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Open disclosure brochure

Information for patients, family/carers about adverse events and open disclosure.
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Open disclosure protocol

Open disclosure is an open discussion with a patient and / or carer about an incident that resulted in harm to that patient while they were receiving care.
  • Admission contacts

    Epworth Brighton

    85 Wilson Street
    Brighton 3186
    Phone: 03 9591 9200


    Epworth Camberwell

    888 Toorak Road
    Camberwell 3124
    Phone: 03 9809 2444


    Epworth Cliveden

    29 Simpson Street
    East Melbourne 3002
    Phone: 03 9419 7122

    Patient service centre:

    Phone: 03 9419 7122
    Fax: 03 9419 0347
    Email forms to: [email protected]


    Epworth Eastern (Box Hill)

    1 Arnold Street
    Box Hill 3128
    Phone: 03 8807 7100

    Patient service centre:

    Phone: 03 8807 7100
    Fax: 03 8807 7676
    Email forms to: [email protected]


    Epworth Eastern Kew

    209 Cotham Road
    Kew 3101

    Patient service centre:

    Phone: 03 8807 7100
    Fax: 03 8807 7676
    Email forms to: [email protected]


    Epworth Freemasons

    109 Albert Street
    East Melbourne 3002
    Phone: 03 9483 3833

    Patient service centre:

    Phone: 1800 337 453
    Fax: 03 9483 3318
    Email forms to: [email protected]


    Epworth Freemasons - Day Procedure Unit

    320 Victoria Parade
    East Melbourne 3002
    Phone: 03 9418 8178

    Patient service centre:

    Phone: 1800 337 453
    Fax: 03 9483 3318
    Email forms to: [email protected]


    Epworth Freemasons - Maternity

    Returning your forms

    By mail:

    Epworth Freemasons
    Maternity Bookings
    320 Victoria Parade
    East Melbourne VIC 3002

    In person:

    Maternity Reception
    Level 2, 320 Victoria Parade
    East Melbourne VIC 3002

    If you need to cancel your booking, please contact us as soon as possible to let us know on (03) 9418 8300.


    Epworth Geelong

    1 Epworth Place
    Waurn Ponds 3216

    Patient service centre:

    Phone: 5271 7711
    Fax: 5271 7710
    Email forms to: [email protected]


    Epworth Geelong - Maternity

    Returning your forms

    By mail:

    Epworth Geelong
    Maternity Bookings
    1 Epworth Place
    Waurn Ponds 3216

    In person:

    Maternity Reception
    Level 3, via Lift A
    Epworth Geelong
    1 Epworth Place Waurn Ponds 3216

    If you need to cancel your booking, please contact us as soon as possible to let us know on (03) 5271 8322.


    Epworth Hawthorn

    50 Burwood Road
    Hawthorn 3122

    Patient service centre:

    Phone: 03 9415 5720 (8am-6pm)
    Fax: 03 9415 5604
    Email forms to: [email protected]


    Epworth Richmond

    89 Bridge Road
    Richmond 3121

    Patient service centre:

    Phone: 03 9426 6155
    Fax: 03 9428 7692
    Email forms to: [email protected]


    Epworth Richmond – Rehabilitation

    89 Bridge Road
    Richmond 3121
    Phone: 03 9426 6666

  • Privacy

    Epworth HealthCare (Epworth) is committed to protecting the privacy and confidentiality of the personal information (including health information and other sensitive information) that it collects and uses.

  • On arrival

    Please report to main reception in accordance with the date and time you have been advised and request directions to the admissions area. Once you arrive there, you will be greeted by one of our friendly staff members who will record your arrival.

    Most Epworth patients will be admitted for their procedure through an admission lounge and there is usually no medical need for patients to be admitted to a ward bed prior to their procedure. Your doctor will advise you if you need to be admitted the day before your procedure.

  • When in the admission lounge

    When in the admission lounge, your name will be called by one of our friendly admissions staff. They will assist you in completing and confirming your admission paperwork, signing health fund claim forms (for insured patients) and in completing an informed financial consent document.

    Payment of any out of pocket expenses are required at this time and once this is done, you will be asked to return to the admissions lounge.

  • Keeping your loved ones informed

    During the admissions process, you can nominate one support person to act as your primary contact with the hospital and to update your family and friends on your progress. This helps ensure our nursing staff can dedicate their time exclusively to patient care.

    While you are in hospital, other friends or family may call to request an update on your progress. If you do not wish for us to respond in general terms to such enquiries, please advise our nursing staff. It is a breach of confidentiality to discuss your health with others, unless you provide us with your permission or they are the guardian responsible for your care.

  • Allocation of private and shared rooms

    Allocation of private rooms is based on medical necessity, so we may not always be able to meet expectations about private rooms. However, you may always request to be added to the waiting list for a private room if one becomes available.

    All of our maternity rooms are guaranteed private.

  • In-room entertainment

    Epworth’s Point of Care

    Point of Care is an interactive in-room touch screen system designed to help improve all aspects of your stay during your time with us. A welcome screen will introduce you to your treatment team and provide information about your stay, as well as a 'how to use Point of Care' instructional video and a video welcoming you to Epworth.

    Point of Care also offers an interactive meal ordering system and you can order meals any time between from 7:00am – 8:30pm from a wide ranging menu catering for all dietary requirements.

    TV is also available through Point of Care, with Netflix, Stan and all popular free to air channels available. Please remember to bring your login details with you if you would like to watch Netflix or Stan during your stay. 

    All major radio stations can be played through Point of Care, including 3AW and ABC along with audio books.

    A small selection of games including Sudoku, Mini-golf and Trivia can also be played through the Point of Care system.

    Wi-Fi

    Patients will be given their own unique code, allowing them to log onto our Wi-Fi network at any time.

    Phone

    Patients will have their own phone in-room, allowing them to be reached directly at any time.